You can either call or visit us to book an appointment. Your first appointment will normally be half an hour for a new patient examination or one hour if referred for a specialist consultation. At this appointment the dentist will first check your medical history, so please bring a copy of any medication that you are taking with you. Once you feel comfortable, the dentist will make a full assessment of all the teeth that you have present, along with any fillings, as well as your gums and general health of your mouth, checking for any abnormalities. If necessary x-rays are taken.
Once the x-rays have been checked the Dentist will write a treatment plan, which he/she will discuss with you. The treatment plan lists any treatment that you may require along with the cost. You can then decide if you would like to go ahead with the proposed treatment.
We also have a hearing loop to help hard of hearing patients at our clinic.
Patient confidentiality at our practice is taken seriously and all information about our patients is treated with the strictest of confidence in accordance with our practice policy. We can give you details of who has access to your information and your rights in relation to disclosure of such information. If you would like a copy of our practice confidentiality policy or privacy notice, please ask the Practice Manager.
We accept cash, credit and debit cards. We ask that you pay for your treatment as you go, usually at the end of each appointment, however we do ask for a deposit or all of the costs up front if there is to be laboratory work involved or if you have a hygienist appointment, this will be mentioned at your appointment.
We are happy to fill out any insurance forms that you may have and will issue you with an itemised receipt. We can also spread the cost of your treatment over your appointments with the dentist or hygienist to make payment easier.
If you are not able to keep your appointment, please give at least 48 hours’ notice. If less than 48 hours’ notice is given please see the below fees:
48 hours’ notice or more – no charge
24 -48 hours’ notice - £30 per half hour or 50% of the fee of the treatment planned for that appointment, whichever is the greatest will be charged. (unless we are able to fill the gap)
24 hours or less – The full appointment fee will be charged. (unless we are able to fill the gap)
Prosthodontics – A prosthodontist is a dental specialist who is skilled in the replacement of missing teeth and the restoration of natural teeth. They are registered on the general dental council’s specialist list, and have had at least 4 years of postgraduate training within a teaching hospital. This type of specialist is trained to deal with complicated and simple restorations of the whole mouth as well as treating facial deformities. Common procedures treated by a prosthodontist may include dentures, fixed bridges, crowns, implants, veneers and more.
Endodontics – An endodontist is a dentist that specialises in the care and treatment and diagnosis of the dental pulp, tooth root, and surrounding tissues and in the associated practice of root canal therapy. Patients are referred to an endodontist when their nerve becomes infected.
Periodontology - A periodontist is a dental specialist that has completed an additional 4 years of specialty training in diagnosing, preventing and treating gum disease. Periodontists can also place dental implants as well as perform cosmetic periodontal treatments.
Dental Implant – A dental implant is a small screw that acts as an artificial tooth root when placed into the jawbone. It is made of titanium, a metal well-accepted by the body and one that can form a strong bond with the bone to create a stable foundation, to create an anchor for the placement of a crown, bridge or denture.
Hypodontia – Is the dental term for missing teeth. Sometimes teeth do not form, it is generally a genetic problem and often occurs in families.
An emergency service is provided so that we can continue to look after our regular patients if dental problems occur when the practice is closed. This information is available out of hours on the answer phone. Emergency appointments are available Monday to Friday during normal surgery hours. These are bookable no more than 24 hours in advance.
Time constraints limit the treatment that can be performed during emergency appointments and whilst we will endeavor to resolve your immediate problem, it will occasionally be necessary to book follow-up appointments to enable treatment completion.
Should you have an out of hours dental emergency that cannot wait, please ring the surgery on 01424 845530 where our out of hours emergency numbers will be provided.
Your call will be triaged and dependant on the problem advice will be given or a dentist will be called out to see you at the practice.
This service is only available to our registered patients. If a dentist is called out there is a minimum charge of £200 to open the surgery, any treatment carried out will incur a further charge.