Code of Good Practice

In our practice we…

  • Justify the trust our patients have placed in us
  • Provide patients with the standard of care that we would expect to receive ourselves
  • Listen to patients’ views and learn from them
  • Make sure that patients receive full information about our services, their treatment and its cost
  • Communicate with patients in a courteous, friendly, professional manner
  • Stand by the promises we make
  • Provide advice and treatment outside normal surgery hours where necessary
  • Are committed to ensuring that we keep our professional skills and knowledge up-to-date
  • Refer patients for further professional advice and treatment where appropriate

In our practice we will…

  • At all times respect our patients’ confidentiality
  • Ensure that patients should have to wait no longer than 30 minutes to be seen
  • We endeavor to manage our appointments system so that treatment appointments are booked no more than 2 weeks ahead
  • Deal with every telephone call promptly – callers will not be asked to ‘hold’ without first finding out why the call has been made
  • Deal with any correspondence within five days of receipt
  • Provide the highest standards of infection control
  • Provide patients with a treatment plan and estimate of costs for each new course of treatment. No treatment will be undertaken without the patient’s full and specific consent
  • Make patients aware of our policy for collecting fees. Requests for payment will always be made courteously
  • Make the practice policy for dealing with complaints known to patients. All complaints will be treated sympathetically and according to the agreed procedures.
  • Provide any emergency treatment required during practice hours as soon as is reasonably practicable. Out of hours, an emergency rota will operate and details will be displayed at the entrance to the practice and recorded on the telephone answering machine. This information will be correct at all times.

In return, we would like you to…

  • Arrive on time for your appointment. Please give the practice at least 48 hours’ notice if you are unable to keep your appointment. [We may charge for missed appointments where we have not been notified read more ]
  • Treat our staff courteously; they are there to help you and they will do their best to help meet your needs
  • "I cannot fault the treatment I receive from the hygienist or dentist. Reception staff are always friendly and helpful."
  • "Treatment is expensive here, you get consistent good quality treatment and service, which I believe is well worth the expense."
  • "Everyone is pleasant and always helpful."
  • "Very happy with everything and Ali always explains what he is doing."
  • "Always been happy with the service and staff. Very pleasant, helpful and a very good dentist."
  • "Very efficient and courteous staff well satisfied all round – no complaints."
  • "Confident that he knows what he’s doing and never had any discomfort or trouble."
  • "All the dentists & Hygienists are very efficient, courteous and helpful, as are the receptionists."
  • "I was totally happy with everything concerning my treatment and wish to thank everyone concerned."
  • "Good, clean, very good treatment, comfortable waiting area."
  • "Helpful, professional and friendly. There is nothing I can think of that would improve things, all good."
  • "Excellent treatment, made to feel very comfortable, easy to book appointments to suit."
  • "We have been with the practice since it started and have never had cause to regret this choice."
  • "This is the best dental practice I have had. I am treated so well by all the staff."
  • "All members of the team are superb, friendly, informative. Everywhere is clean, bright and modern."
  • "This is the best dental practice that I have ever used. I recommend it to everyone who asks."
  • "I think 9/10 is a fair score at it’s a private practice and not everyone can afford it."
What our patients say

Useful Links

Opening Hours

  • Mon to Wed:
    8:30am – 6:00pm
  • Thursday:
    8:30am – 8:00pm
  • Friday:
    8:30am – 5:30pm
  • Saturday & Sunday:

Little Common Dental Practice © 2024.
65 Barnhorn Road, Little Common, Bexhill-on-Sea, East Sussex TN39 4QB.