Code of Good Practice

In Our Practice We Will...

  • Justify the trust our patients have placed in us
  • Provide patients with the standard of care that we would expect to receive ourselves
  • Listen to patients’ views and learn from them
  • Make sure that patients receive full information about our services, their treatment and its cost
  • Communicate with patients in a courteous, friendly, professional manner
  • At all times respect our patients’ confidentiality
  • Ensure that patients should have to wait no longer than 30 minutes to be seen
  • We endeavor to manage our appointments system so that treatment appointments are booked no more than 2 weeks ahead
  • Make patients aware of our policy for collecting fees. Requests for payment will always be made courteously
  • Make the practice policy for dealing with complaints known to patients. All complaints will be treated sympathetically and according to the agreed procedures.
  • Stand by the promises we make
  • Provide advice and treatment outside normal surgery hours where necessary
  • Are committed to ensuring that we keep our professional skills and knowledge up-to-date
  • Refer patients for further professional advice and treatment where appropriate
  • Deal with every telephone call promptly – callers will not be asked to ‘hold’ without first finding out why the call has been made
  • Deal with any correspondence within five days of receipt
  • Provide the highest standards of infection control
  • Provide patients with a treatment plan and estimate of costs for each new course of treatment. No treatment will be undertaken without the patient’s full and specific consent
  • Provide any emergency treatment required during practice hours as soon as is reasonably practicable. Out of hours, an emergency rota will operate and details will be displayed at the entrance to the practice and recorded on the telephone answering machine. This information will be correct at all times.

In Return We Would Like You To...

  • Arrive on time for your appointment. Please give the practice at least 48 hours’ notice if you are unable to keep your appointment. [We may charge for missed appointments where we have not been notified read more
  • Treat our staff courteously; they are there to help you and they will do their best to help meet your needs

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Opening Hours

Mon to Wed:
8:30am – 6:00pm
Thursday:
8:30am – 8:00pm
Friday:
8:30am – 5:30pm
Saturday & Sunday:
Closed

Find Us

Little Common Dental Practice
65 Barnhorn Road
Little Common
Bexhill-on-Sea
East Sussex, TN39 4QB